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Dawn Dickens

B (Ed) Hons

Lead Case Manager
Based in: close to Junction 11A for the M5 corridor North an
Clients: As far afield as Warwickshire, Dorset, South West and Wales.


  • Bachelor of Education 1st Class Honours.
  • Specialist Learning Coach.
  • BABICM Member.


Dawn is a Lead Case Manager and has worked with Community Case Management Services for the last four years having successfully completed the comprehensive case management pathway training. She has managed clients both adults and children with:

  • Profound and complex learning disabilities.
  • Acquired brain injury.
  • Cerebral Palsy.
  • Cognitive disabilities.
  • Visually impairment.
  • Amputees.

Dawn has also helped clients and families work towards:

  • Vocational placements.
  • Development of Transitional Goals.
  • Statement of Education Appeals.

After achieving a First Class Bachelor of Education degree with honours, Dawn has gained extensive experience working with a wide range of client groups. She specialises in working with children and adults with profound and complex learning disabilities and difficulties including those with acquired brain injury and Cerebral Palsy.

Dawn's previous experience includes managing a large team in a large specialist college where she had the responsibility to coordinate and provide individualised rehabilitation programmes for young adults with complex and cognitive disabilities. Programmes developed focused on transitional goals linked to life beyond college with emphasis on developing life skills to support independent living. This role required a high level of interpersonal skills, emphasising her ability to liaise with a range of professionals, parents, carers and external agencies.

Dawn's client case load has included children and young adults with severe traumatic brain injury, spinal injury and Cerebral Palsy. When working with children, Dawn has supported families to appeal their child's Statement of Education needs and secured appropriate schooling provision.

Dawn's work with young adults and their families has involved supporting the whole family to manage the often catastrophic impact of the client's injury. Work with these clients has often involved working with social services and supporting a young adult to move from the family home to a more independent home within the community. Dawn has worked with the visually impaired, an amputee, ventilated clients and adults with brain injury who have required community based rehabilitation programmes supporting them to live as independently as possible including vocational placement.

She has also worked with mature adults in the community who have required changes in their former occupations and life styles. Working with these clients, Dawn has implemented programmes to facilitate quality of life solutions. When supporting clients and their families, Dawn believes in ensuring a cohesive multi-disciplinary approach when creating and implementing rehabilitation support programmes. To this end, she works closely with multi-disciplinary teams from initial assessment through goal setting, planning, implementing and constantly reviewing programmes in place.

Dawn's case management experience has required:

  • Planning, co-ordinating and evaluating interventions for individuals with a complex range of disabilities, occupational health providers, solicitors and insurers.
  • Supporting families in crisis and conflict situations.
  • Undertaking rehabilitation assessments.
  • Reviewing medical and educational provision to provide reports for external services and agencies.
  • Managing the recruitment of therapy and support staff to carry out assessments and provide direct care for the client and family.
  • Developing and delivering the training of therapy and support staff to meet the needs of clients including goal setting and continual assessment for rehabilitation progress.
  • Setting up care packages post discharge from hospital.
  • Monitoring and supporting the transition from family home to a more independent life including setting up complex 24 hour care packages.
  • Working with occupational health providers supporting adults with vocational placements. Dawn manages budgets to ensure resources meet individual needs. Continual assessment of plans and progress ensures that client goals and aspirations are supported by correct intervention.


As a mother of three sons and three grandchildren, Dawn believes that family life is immensely important and she is committed to ensuring that clients and their families are appropriately supported, whatever their age and culture.

She believes that life is for living and strives to support clients to lead the life that they aspire too.